In healthcare compliance, which of the following actions is necessary after confirming a complaint from a patient?

Investigating the complaint is an essential step after confirming a patient's complaint in healthcare compliance. This action is crucial because it ensures that the organization thoroughly understands the nature of the complaint, the circumstances surrounding it, and any potential impact on patient care or safety.

An investigation typically involves gathering evidence, interviewing relevant parties, and reviewing applicable policies and procedures. By conducting a thorough investigation, the healthcare organization can identify any lapses in compliance or areas needing improvement, which is vital to prevent future occurrences and to enhance patient trust and safety.

While other actions might also be relevant depending on the findings of the investigation, such as counseling involved staff or notifying the patient's family, the investigation is the foundational step necessary to determine the appropriate subsequent actions and ensure accountability within the organization.